Now Hiring - Technical Account Manager - Network Solutions in Miramar, FL

Are you a skilled Technical Account Manager with a strong background in SATCOM or IP Networking solutions and have a passion for building lasting client relationships? Do you excel at building lasting client relationships and possess extensive experience in IP networking, SD-WAN, with a desire to explore new frontiers beyond the maritime industry? If you're ready to be the face of our client for their maritime customers, join them as the Technical Account Manager for Maritime Solutions, and be at the forefront of revolutionizing connectivity on the high seas and beyond.

About Us:

Our client is a pioneer in the world of Satellite Communication (SATCOM) Software-as-a-Service (SaaS) solutions, specializing in transforming connectivity across industries. Our mission is to empower vessels with cutting-edge technology, ensuring a smooth flow of data and communication across oceans. Our long-term mission is to empower various sectors, including Maritime, Aerospace, Government, and Land-mobility, with cutting-edge technology, ensuring seamless communication and data transfer. As a Technical Account Manager, you will be instrumental in driving client success across diverse sectors and establishing our client as a leader in the SATCOM industry.

Job Description:

As the Technical Account Manager, you'll be the trusted navigator for our client's maritime customers, managing client-side relations, delivering technical expertise, and ensuring customer satisfaction, while working closely with them to ensure their technical requirements are met. Drawing from your background as a Senior Network Engineer, you will be the bridge between our clients and internal teams, advocating for their unique requirements and driving the successful implementation of our SATCOM solutions.

Key Responsibilities:

Client Relationship Management: Cultivate strong and lasting relationships with maritime clients, understanding their unique needs and goals. Act as the main point of contact for all client-side interactions, providing support, addressing concerns, and ensuring customer satisfaction.

Technical Expertise: Utilize your extensive background in IP networking and SD-WAN to comprehend and address client's technical inquiries, challenges, and customization requests. Collaborate with the Software Development team to deliver timely solutions to client-specific software feature requests.

Project Coordination: Work closely with project managers and cross-functional teams to ensure smooth execution of operations, networking, deployment, and service delivery for each maritime client. Be proactive in anticipating and resolving any potential roadblocks.

Solution Recommendations: Develop a deep understanding of our client's software product offerings and the unique needs of each maritime client. Leverage this knowledge to provide valuable insights and recommend additional software solutions that align with the client's requirements.

Analytical Problem-Solving: Demonstrate a keen analytical mindset to tackle complex technical challenges in the maritime industry on a day-to-day basis. Be resourceful in finding innovative solutions and ensuring that our maritime clients' needs are met effectively.

Client Advocacy: Serve as the voice of the maritime clients within our client's organization, providing valuable feedback and insights to help shape the direction of their maritime solutions.

Qualifications:

• Proven experience as a Technical Account Manager with a solid background in IP networking and SD-WAN deployment.
• Strong understanding of SATCOM solutions and experience working with clients in the maritime industry (highly desirable) or similar.
• Excellent interpersonal and communication skills to engage with clients, project managers, and internal teams effectively.
• Familiarity with maritime industry regulations, challenges, and best practices is highly desirable.
• Strong analytical mindset and problem-solving skills to address complex challenges in the maritime sector.

Perks and Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and continued learning in cutting-edge technologies.
• Work at the forefront of maritime technology and drive innovation in the industry.
• Collaborate with a talented and dynamic team in a startup environment.
• Be the face of our client for their maritime customers and build lasting partnerships with leading industry players.

Join our client on this thrilling voyage to revolutionize maritime connectivity and technology. If you're ready to chart a course for success and take the helm of client relations in the maritime industry, set sail with us and apply now!

Job Type: Full-time

Pay: $141,178.28 - $161,375.99 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Travel reimbursement
• Vision insurance
• Work from home

Experience level:

• 10 years
• 11+ years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Performance bonus

Travel requirement:

• Travel

Ability to commute/relocate:

• Miramar, FL 33023: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Work Location: Hybrid remote in Miramar, FL 33023